Get help and support in Flowkon
If you need assistance while using Flowkon, you can easily get help through the Flowkon Support Bubble Chat, available within the platform.
When you open the support chat, you will see four support options:
1. Flowkon Answers (AI Chatbot)
Flowkon Answers is an AI-powered chatbot designed to provide instant assistance.
You can ask questions about:
- Flowkon features and functionality
- Campaign setup and management
- Platform workflows
- Common troubleshooting issues
- General product-related queries
The AI chatbot provides immediate responses, making it the fastest way to find answers to common questions.
2. Help Docs
The Help Docs section gives you access to Flowkon's knowledge base and documentation.
Here, you can browse detailed articles, guides, and step-by-step instructions covering various Flowkon features. This is useful if you prefer detailed documentation or want to learn how a feature works.
The Help Docs include information such as:
- Feature guides
- Campaign documentation
- Search and automation setup
- Frequently Asked Questions (FAQs)
- Best practices and troubleshooting articles
You can search through the documentation to quickly find the information you need.
3. Send a Message
If your question cannot be resolved through the AI chatbot or Help Docs, you can use the Send a Message option.
Simply leave your message describing your issue or question. The Flowkon Support team will review your request and respond to you via email as soon as possible.
When submitting a support request, it's recommended to include:
- A clear description of the issue
- The campaign or feature you're referring to (if applicable)
- Any relevant screenshots or details that may help the support team understand your request
This option is ideal for account-specific issues, technical problems, or questions that require assistance from the Flowkon Support team.
4. Live Chat Support
Flowkon's live chat support is available 24/7, allowing you to reach out whenever you need assistance. You can use the live chat to ask questions, report issues, or get help with any Flowkon-related queries.
Our support team will review your message and get back to you as soon as possible.
